Refund Policy

At NavoTrade, operated by TREDONA LLC, we strive to maintain a clear, fair, and transparent refund structure for all customers purchasing access to our evaluation programs and trading challenges.

By purchasing any challenge or service through the NavoTrade platform, the customer acknowledges and agrees that the payment made is a fee for access to a digital evaluation environment, including but not limited to platform infrastructure, account setup, system allocation, and administrative processing. The fee is not a deposit, investment, or financial asset held on behalf of the customer.

As a general rule, all payments are final and non-refundable.

However, a refund may be granted in one specific and limited circumstance only:

If the customer has purchased a challenge but has not executed any trades whatsoever, has not used the account in any trading activity, and the challenge remains completely unused, the customer may request a refund.

For the purpose of this policy, a challenge shall be considered “used” immediately upon:

• Opening any trade
• Executing any order
• Interacting with the trading environment in a manner that initiates trading activity

Once any trading activity has occurred, regardless of outcome or duration, the customer becomes ineligible for any refund, without exception.

All refund requests under this policy must be submitted within a reasonable timeframe after purchase and are subject to verification by NavoTrade. The Company reserves the right to review account activity, system logs, and usage data to confirm that no trading activity has taken place before approving any refund request.

Refunds will not be granted in cases including, but not limited to:

The customer started trading and failed the challenge The customer abandoned or did not complete the challenge The customer misunderstood the rules or service The customer changed their mind after starting the challenge The customer violated the Terms and Conditions

If a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on the payment provider, and NavoTrade shall not be responsible for delays caused by third-party financial institutions.

Any attempt to initiate a chargeback or payment dispute without first contacting NavoTrade support to resolve the matter may be considered a breach of the Terms and Conditions and may result in account suspension or permanent restriction from using the Services.

Nothing in this Refund Policy limits any rights that may apply under mandatory consumer protection laws. However, by purchasing and accessing NavoTrade services, the customer confirms understanding and acceptance of this policy.

For refund requests or billing inquiries, please contact:

TREDONA LLC 8206 Louisiana Blvd NE Albuquerque, NM 87113 United States

support@navotrade.com

+1 251 384 4421