Privacy Policy

Overview

This Privacy Policy explains how TREDONA LLC, operating the NavoTrade platform, collects, uses, shares, stores, and protects personal information in connection with the Website, challenge products, support services, client area, payment flows, and related operational processes.

By using the Website or Services, submitting registration data, placing an order, or communicating with NavoTrade, the customer acknowledges that personal information may be processed as described in this Policy and as otherwise required by law, payment processing obligations, fraud prevention, security, and contractual administration.

Information We Collect

NavoTrade may collect identification and contact information such as full name, email address, telephone number, country of residence, billing details, postal address, date of birth, and account-related information submitted during registration, checkout, support communication, or verification.

We may also collect transaction data, payment channel details, technical information, device and browser data, IP address, dashboard activity, challenge usage data, communications history, and records needed for operational monitoring, fraud review, compliance, and dispute handling.

How We Use Information

Personal information is used to provide Services, create and manage customer records, process orders, verify payments, issue challenge access, maintain account security, respond to support requests, detect abuse, enforce platform rules, comply with legal obligations, and communicate operational or legal notices.

NavoTrade may also use data to improve Website functionality, analyze platform performance, manage business operations, monitor system health, investigate suspicious activity, and maintain service reliability.

Payment and Service Providers

Payment information may be handled by third-party payment processors, banking providers, card networks, PayPal, cryptocurrency infrastructure providers, and related vendors that support order processing, settlement, or fraud review. NavoTrade does not store full payment card data except as provided through secure processor workflows.

We may also use third-party service providers for hosting, analytics, communications, development support, identity review, operational monitoring, and infrastructure maintenance, subject to contractual, technical, or access controls appropriate to the role performed.

Retention and Security

Personal information is retained only for as long as reasonably necessary for service delivery, legal compliance, accounting, fraud prevention, dispute resolution, platform integrity, and legitimate business recordkeeping. Retention periods may vary depending on the type of data and the legal or operational purpose involved.

NavoTrade uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, misuse, loss, or disclosure. However, no system can be guaranteed to be completely secure.

Data Sharing and Transfers

Personal information may be shared where necessary with payment processors, service providers, professional advisers, corporate affiliates, regulators, law enforcement authorities, or counterparties involved in fraud review, dispute response, legal compliance, or the protection of the Company’s legal rights.

Because NavoTrade uses online systems and third-party providers, information may be processed or accessed in jurisdictions outside the customer’s country of residence, subject to reasonable safeguards and lawful transfer mechanisms where applicable.

Customer Rights

Subject to applicable law, customers may have the right to request access to personal data, request correction of inaccurate information, request deletion where appropriate, object to certain processing, or request a copy of relevant data. Such rights are not absolute and may be limited by legal, contractual, security, fraud-prevention, or recordkeeping requirements.

Requests concerning privacy rights, data correction, account information, or deletion should be sent to NavoTrade using the contact details provided below.

Contact

For privacy requests or data-protection inquiries, please contact TREDONA LLC at support@navotrade.com or by mail at 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States.